The ServiceFactor training tutorials are an excellent resource for learning how to use ServiceFactor. The average tutorial lasts less than 5 minutes, so you can watch them whenever you have time. They can easily be paused while in progress, allowing you to switch between the tutorial and your live ServiceFactor system.
Please check back often, as new tutorials are being added regularly.
Watch this tutorial for learning how to navigate the system, search for records with basic searches and advanced search filters, how to print and export various lists and how to add or modify records.
Watch the ServiceFactor Basics Tutorial
(3 Minutes, 54 seconds)
Adding a Customer
Watch this tutorial to learn how to add a new customer, including what to do if a customer has multiple sites and a different billing address than the work address. This tutorial also discusses how to enter site contact information, and what happens if you have to navigate away from a record in the middle of adding or editing it.
Watch the Adding a Customer Tutorial
(8 Minutes, 5 seconds)
Customer Detail Center
This tutorial discusses the Customer Detail Center, which is basically a "Customer Dashboard" and is the backbone of the customer. The Customer Detail Center is where you can view the customer's timeline, all work orders associated with the customer, what equipment the customer has, their service agreements, their invoices, any quotes you have done, any project management jobs and view the customer history. The Customer Detail Center is where you can add new records to the customer, as well as view their outstanding balance, when inspections are due and the lifespan and warranty information of their equipment.
Watch the Customer Detail Center Tutorial
(7 Minutes, 56 seconds)
Adding a Work Order
This tutorial teaches you how to add a new work order and schedule it based on available times.
Watch the Adding a Work Order Tutorial
(4 Minutes, 29 Seconds)
Enter a Support Request
If you need to enter a support request, please click the link below and fill out the form. A ServiceFactor Support tech will get back to you as soon as possible. You can also click the Live Chat link below if you need immediate assistance.