This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and our mobile applications (iOS and Android). By using our Site you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site we may ask you to provide us with certain personally identifiable information which can be used to contact or identify you. Personally identifiable information may include, but is not limited to: your name; Personal Information; Log Data. Like many site operators, we collect information that your browser sends whenever you visit our Site.
Log Data
This Log Data may include information such as your computers Internet Protocol & IP address; browser type; browser version; the pages of our Site that you visit; the time and date of your visit; the time spent on those pages and other statistics. In addition we may use third party services such as Google Analytics that collect, monitor and analyze this … The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.
Mobile Application and Location Data
Our mobile application (ServiceFactor) collects precise location data (GPS and network-based) to enable real-time technician tracking during active work sessions, including when the app is running in the background.
What location data we collect
Depending on usage, the app may collect foreground location data while the app is actively in use, and background location data when the app is running in the background during an active work session.
Why we collect location data
Location data is collected to track field technicians during active work hours, provide real-time technician monitoring for workforce management, and ensure uninterrupted tracking during active duty sessions. All location data is used exclusively to support legitimate field service operations and is not used for personal surveillance, marketing, or any other purpose.
When location tracking starts and stops
Location tracking begins only after the user logs into the application, grants the required location permissions, and starts an active work session using the Check-in feature. Tracking automatically stops when the user checks out from the work session or logs out of the application. If location permission is denied, tracking will not be enabled.
Background location access
The app requires background location access to provide continuous tracking when the app is minimized or when the user switches to other applications (such as navigation or calling apps) during working hours. Without background location access, the app cannot provide reliable real-time tracking, which is a core feature of the service. When background location tracking is active, the app displays a persistent notification informing the user that their location is being accessed.
Data sharing
Location data collected during active work sessions is accessible to the employer or client company that manages your account within the ServiceFactor platform. We do not share location data with third parties for advertising or marketing purposes.
Data retention
Location data from completed work sessions is retained for the duration of the subscription term and deleted or anonymized within ninety (90) days after account termination, consistent with our general data retention practices described below.
User controls
Users can allow or deny location permissions at any time through the app's permission request screens or through their device location settings. The application requests "Allow all the time" location permission only when necessary to support continuous tracking during active work sessions.
Your Privacy Choices
If you are a resident of California or another state with comparable privacy rights, you may request to access, correct, or delete your personal information, or opt out of certain data disclosures, by contacting us at privacy@servicefactor.com.
Communications
We may use your Personal Information to contact you with newsletters; marketing or promotional materials and other information.
Cookies & Third Party Services
We use cookies and similar technologies to maintain user sessions, improve site functionality, and analyze usage. We may also use third-party analytics and hosting providers who process data on our behalf. You can manage cookie preferences through your browser settings. We do not sell or rent personal information to third parties.
Retention and Deletion of Personal Information
We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Customer account data and associated records are retained for the duration of the subscription term and deleted or anonymized within ninety (90) days after account termination unless a longer period is required by law or for legitimate business purposes.
Security / Breach Notification
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. This includes location data collected through our mobile application, which is transmitted using encrypted connections. In the event of a data breach affecting your personal information, we will provide notice as required by applicable U.S. law.
Changes To This Privacy Policy
This Privacy Policy is effective as of November 17, 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
We will notify users of material updates to this Policy by email or by posting a prominent notice within the ServiceFactor application at least thirty (30) days before such changes take effect.
Contact Us
If you have any questions about this Privacy Policy, please contact us!
